It is our
responsibility to protect each client and to provide the best service
possible. In addition to our Privacy
Policy, all clients of Qualserv Networks are subject to the following agreement.
Qualserv Networks Terms of
The sending of login information to a new account
at Qualserv Networks shall constitute the beginning of the use of services
provided by Qualserv Networks to the client regardless of whether or not client has
paid for said services at any given time.
Full 99.9% Server and Local Network Up-time Guarantee:
A refund will be issued to any client affected
by less than 99.9% up-time on a monthly basis. A full or partial refund
will be issued depending on the severity. Partial refunds will be no less
than half of an account's monthly payment.
The server and local network up-time is
calculated by an off-network server operated by Qualserv Networks. The
up-time calculated for any given month will not include problems outside
of the local network/data center. For example, refunds will only be issued if the
problem is world-wide and affects a majority of Qualserv Networks' clients.
Qualserv Networks will be the sole arbiter as to
the exact amount of any refund.
Qualserv Networks provides a 30-day money back guarantee for all
web hosting and setup fees. The Money Back Guarantee is subject to the
conditions on that page.
Qualserv Networks records and monitors all network traffic for your
account. This traffic includes, but is not limited to, your web, ftp, and
email usage. Bandwidth overage fees are
calculated by GB on a per incident basis. Current pricing for overage
bandwidth is $2 per GB.
It is Qualserv Network's responsibility to notify
the client of any overage fees and provide the client with the following
a) Agree to pay the bandwidth overage fees at the
end of the month.
b) Upgrade to the next level hosting plan
c) Cancel service and pay no additional bandwidth fees for the overage amount.
d) Suspend service until bandwidth usage is reset on the 1st of the month.
Failure to respond to a bandwidth overage notice
within 48 hours will result in account suspension. Clients that require
bandwidth-on-demand should specify at the time of sign-up that they agree to all
applicable bandwidth overage fees.
Mailing List and Email Restrictions:
Qualserv Networks does not limit client's usage of our mail servers in any
way. However, it may be requested that mailing lists are limited in the
number of emails sent per hour if the mailing list is greater than 1,000 emails.
Static and Shared IP Addresses:
Qualserv Networks will assign all clients a shared Internet Protocol (IP)
address for a client's web site. A Static IP (unique ip address) will
only be issued when it is required for a Personal SSL or Anonymous FTP
server. Additional fees will be charged per month for each Static IP
address. If justified, business accounts are provided with 1 Static IP
free of charge.
Account Setup Fees: All hosting plans have a minimal
$5 setup fee. The setup fee is refundable in the event of account
cancellation per our 30-day money back guarantee
Domain Registration and Renewals: All domain registration fees are promotional and are subject to change. The domain renewal fee will be $19.95/year if no hosting service is purchased. Additionally, Qualserv Networks will not be held responsible for lost domain names or other scenarios. It is the client's responsbility to ensure that their domain name is renewed each year on the renewal date.
Payment Disputes: Any dispute regarding payments or
service will be handled promptly and courteously by our customer service
department. Should your account warrant a partial or full refund, our
representatives can do so via PayPal or a direct credit to your card.
In the event that you do not contact customer service and initiate a
credit card chargeback, Qualserv Networks reserves the right to bill you
for any fees incurred from the chargeback process.
Account Cancellation: All web hosting and domain
registration account cancellations must be made prior to the
start of the next billing cycle using the Support Ticket System. If client
does not have access to the Support Ticket System, then cancellation requests
should be made in writing to Qualserv Networks, 1230 Arch Street #6A, Philadelphia, PA 19107.
Refunds can only be issued under the 30-day money
back guarantee policy. Partial refunds in the event of an account
cancellation for unused portions of a billing cycle will not be considered
unless Qualserv Networks is at fault in providing the services offered.
Any such partial refunds will be considered on a case-by-case basis.
Qualserv Networks can not refund domain
registration fees. The client will be fully responsible for all domain
registration fees regardless of client's web hosting status.
Content (Acceptable Use Policy):
- Unsolicited Email (Spam):
Spamming, or the sending of unsolicited email,
will result in the immediate termination and removal of the client's
account. This includes but is not limited to the following:
a) Spamming from a Qualserv Networks POP3 Account, Mail Server, or
b) Referencing a site operated at Qualserv Networks within a spammed
- Email Advertising:
The purchase or usage of a mailing list from a third-party site or
service is prohibited unless prior permission is granted from Qualserv
(To advertise in a mailing list, you must own or operate the mailing list
under standard opt-in guidelines - poorly maintained lists will not be
- IRC Servers and Bots are
Qualserv Networks does not allow Internet Relay Chat Servers or Bots to be
operated on any accounts. An alternative java/php-based chat room is
offered in the control panel.
- Backup Archives of Copyrighted Material are
Using the web space
offered by Qualserv Networks as an archive of files, sounds, or pictures not
related to your site content is prohibited. For example, you may not
backup your personal computer on our servers.
- Background Running
Programs (Ex. Cron Jobs):
These programs are considered
on a case-by-case basis and an extra charge may be incurred based on system
resource usage and operational maintenance needed.
- Lawful Purposes Only
Transmission, distribution or storage of any material in
violation of any applicable law or regulation is prohibited. This includes,
without limitation, material protected by copyright, trademark, trade secret
or other intellectual property right used without proper authorization, and
material constitutes an illegal threat, or violates export control laws.
- Further Examples of Unacceptable content or
- Pirated Software
- Hacker Programs or Archives
- Illegal pornography (child porn, copyrighted, etc.)
- Illegal Mp3 files (copyrighted music)
Qualserv Networks will be the sole arbiter as to what constitutes a violation of
this provision. Sites found to contain (or contain links to) pirated
software, illegal MP3s, hacking/hacker programs, or illegal pornography will be
terminated immediately. Any information or files on these accounts will be
deleted and permanently removed.
Any administration fees resulting from an AUP
violation will be billed and owed by the client. Administration fees may range
from $100 to $300 dollars per violation.
Affiliate Program Restrictions, Payout Policy, and Disclaimer
The affiliate program "clicks" refers to unique clicks to our site
using the affiliate URL provided in the Affiliate Admin.
"Sign-ups" refers to affiliate referrals that result in a new client
for Qualserv Networks. All "clicks" and "sign-ups"
must come from advertising done in good taste. Qualserv Networks reserves
the right to change or terminate the Affiliate payout rates at any time,
The affiliate program does not allow the following forms of advertisement.
1) Spam, pop-ups, or any other forced advertising method.
2) Any form of advertising deception that does not reflect our product
3) The listing of our service in web, email, or print material that you do not
own or operate. (Examples: someone else's web hosting forums,
search engines, newsletters, etc.)
4) You may only use the affiliate links for advertisement of our hosting services.
5) You may only advertise our service on sites written in English.
Payouts are made at the Affiliate member's request via the Affiliate Admin
program. Payouts are limited to a maximum of one payout per 30
days. All payouts will be made via PayPal or credited towards a Qualserv
Networks account unless a prior arrangement is made.
Qualserv Networks reserves the right to terminate or deduct funds at its
discretion from an Affiliate's balance if advertising is done in bad
taste. Qualserv Networks will be the sole arbiter to all affiliate member
payouts, deductions, and terminations.
Disclaimer - Limitation of Liability
Qualserv Networks cannot be held liable for system downtime, crashes, lost data, or damages without limitation. The client agrees to indemnify and
hold harmless Qualserv Networks and its employees from any claims resulting from
the use of the service which damages the client or any other party.
Refusal of Service:
Qualserv Networks reserves the right to refuse, cancel, or suspend service at
NOTICE: Acceptable Use Policy (AUP)
violations will result in account cancellation/suspension without warning.
Qualserv Networks will work in a timely manner to resolve all issues.
FURTHERMORE, Qualserv Networks retains the right to change any or all of the
above Policies, Guidelines, and Disclaimer without notification.